puncakwd Platform Privacy Notice

This page describes what we collect when you use puncakwd and how we keep that data protected. We collect your email, full name, date of birth, and identity document (KTP or passport) for account verification and payment processing. We also collect your IP address, device information, and transaction history to detect fraud and comply with legal obligations.

We do not sell your personal data to third parties. We share your information only with payment processors, identity-verification services, and legal authorities where required by law. Our puncakwd servers may sit outside your jurisdiction, but we apply the same data-protection standards across all locations. You have the right to access, correct, or delete your data — contact our support team to exercise these rights.

puncakwd services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited — users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect on puncakwd

We collect your email address when you create a puncakwd account. We collect your full name, date of birth, and identity document (KTP or passport) when you first withdraw funds. We also collect your phone number if you provide it for account recovery or support contact.

When you use puncakwd, we collect your IP address, device type, browser information, and the pages you visit. We record your deposit and withdrawal transactions, including the payment method, amount, and timestamp. We also collect your market activity — which Liga 1 matches you engage with, which live-dealer tables you play, and your slot-game history. This information helps us detect fraud, improve our service, and comply with legal obligations.

How We Use Your Data on puncakwd

We use your email and identity document to verify your account and process your withdrawals. We use your transaction history to detect fraud and money-laundering activity. We use your device and IP information to identify suspicious login attempts and protect your account from unauthorized access.

We use your market activity to improve puncakwd — for example, to understand which Liga 1 fixtures attract the most engagement, or which live-dealer games are most popular. We may also use your data to send you service updates, payment reminders, or account notifications. We do not use your data for marketing purposes without your consent.

Third-Party Processors and Data Sharing

We share your data with payment processors to handle your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank-transfer transactions. We share your identity document with identity-verification services to confirm your name and date of birth. These processors are bound by confidentiality agreements and may not use your data for any purpose other than processing your payment or verification.

We may share your data with legal authorities, tax agencies, and financial regulators if required by law. We do not sell your data to advertisers, data brokers, or other third parties. If we are acquired or merge with another company, your data may be transferred as part of that transaction — we will notify you of any such change.

Cookies and Tracking on puncakwd

We use cookies to keep you logged into your puncakwd account and to remember your preferences. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for up to one year). These cookies do not contain your personal information — they contain only a session token that links to your account.

We also use analytics cookies to track how users engage with puncakwd — for example, which pages you visit, how long you stay, and which features you use. This helps us improve our platform. You can disable cookies in your browser settings, but doing so may prevent you from logging into your puncakwd account or using certain features.

Session cookies

Expire when you close your browser; used to keep you logged into puncakwd.

Persistent cookies

Remain on your device for up to one year; used to remember your preferences.

Analytics cookies

Track your engagement with puncakwd to help us improve our service.

Third-party cookies

Set by payment processors and analytics services; subject to their privacy policies.

Your Rights on puncakwd

You have the right to access your personal data. Contact our support team and we will provide a copy of all data we hold about you within 30 days. You have the right to correct your data if it is inaccurate — for example, if your name or date of birth is wrong, we will update it.

You have the right to delete your data, subject to legal and tax obligations. If you close your puncakwd account, we will delete your account data after seven years. You have the right to object to our use of your data for analytics or marketing purposes — contact our support team to opt out. You also have the right to data portability — we can provide your data in a machine-readable format so you can transfer it to another service.

How We Protect Your Data on puncakwd

We encrypt your password and store it in a secure database. We use HTTPS encryption for all communication between your device and our puncakwd servers. We restrict access to your data to authorized employees and contractors who need it to provide our service.

We conduct regular security audits and penetration tests to identify vulnerabilities. We maintain backup copies of your data in case of system failure. However, no security system is perfect — if we discover a data breach, we will notify you within 72 hours and explain what data was compromised and what steps we are taking to protect you.

International Data Transfer

Our puncakwd servers may be located outside Indonesia. When you use puncakwd, your data may be transferred to and stored in countries outside your jurisdiction. These countries may have different data-protection laws than Indonesia. However, we apply the same data-protection standards to your data regardless of where it is stored.

If you are in Jakarta, Surabaya, Bandung, or Medan, your data may be transferred to servers in other countries for processing and backup. We ensure that any third-party processors we use maintain adequate data-protection standards. You consent to this international transfer when you create your puncakwd account.

Contact Us About Your Data

If you have questions about our privacy practices, want to access your data, or want to exercise your rights, contact our support team through the help section in your puncakwd account dashboard. You can also email us with your request. We will respond within 30 days.

If you believe we have violated your privacy rights, you have the right to lodge a complaint with your local data-protection authority. We encourage you to contact us first so we can address your concerns directly.

Summary: puncakwd Privacy Policy

We collect your email, name, date of birth, and identity document for account verification and payment processing. We also collect your IP address, device information, and transaction history to detect fraud and comply with legal obligations. We do not sell your data to third parties.

We share your data with payment processors, identity-verification services, and legal authorities where required by law. Our servers may be located outside your jurisdiction, but we apply the same data-protection standards everywhere. You have the right to access, correct, delete, or port your data — contact our support team to exercise these rights.

We encrypt your data, restrict access to authorized personnel, and conduct regular security audits. If we discover a data breach, we will notify you within 72 hours. For questions about our privacy practices or to exercise your rights, contact our multilingual support team through the help section on puncakwd.