Payment Method and Withdrawal Settings
Your puncakwd account settings let you add and manage multiple payment methods. We accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. You can set a primary payment method for deposits and a separate withdrawal destination if you prefer.
When you add a payment method, we verify it matches your account name. For e-wallets like mobile banking and local payment, verification is instant. For bank transfers, we confirm your account holder name against your identity document. Once verified, your payment method remains active until you remove it from your account settings.
Setting Your Withdrawal Destination
Your account settings allow you to choose which payment method receives your withdrawals. You can withdraw to the same method you deposited from, or select a different verified payment method. We process withdrawals to your chosen destination subject to verification windows.
Withdrawal limits vary by payment method. E-wallets like online payment and e-wallet typically have lower minimums; bank transfers may require higher minimum amounts. Your account settings display the minimum and maximum withdrawal for each payment method, so you know whether your winnings meet the threshold.
Account Verification and KYC Documents
Your puncakwd account settings show your verification status. Before your first withdrawal, we require identity verification. You provide your full name, date of birth, and a valid identity document — KTP (Indonesian ID card), passport, or driver's license. Our verification team reviews your submission within standard processing hours.
Once verified, your account unlocks full withdrawal access. Your verification status remains active across all puncakwd services — Liga 1 markets, live-dealer tables, and slot games. If your verification expires or requires renewal, your account settings notify you via email, and we guide you through the renewal process.
Personal Information and Contact Details
Your account settings let you update your registered email address and phone number. These contact details are used for account recovery, withdrawal notifications, and support communications. If you change your email or phone, we send a verification link to confirm the new contact method.
Your account settings also display your registered name and date of birth. These details must match your identity document and cannot be changed after verification. If you need to correct your name or date of birth, contact our support team — they can review your request and update your account if the correction is valid.
Email and Phone Verification
When you update your email or phone in account settings, we send a verification code to your new contact method. You enter the code to confirm the change. This process ensures only you can modify your account contact details.
If you no longer have access to your registered email or phone, contact our support team. They can help you regain access to your account through an alternative verification process. Our multilingual support team is available to assist with account recovery.
Password and Security Preferences
Your account settings include a password change option. We recommend updating your password regularly, especially if you share a device with others. Your new password must be at least 8 characters and include a mix of letters, numbers, and symbols. Your account settings enforce these requirements to keep your account secure.
If you forget your password, your account settings provide a password reset link. We send a reset email to your registered email address. Click the link, create a new password, and you can log back into your puncakwd account. If you do not receive the reset email, check your spam folder or contact our support team.
- Password reset
- Click "Forgot password" on the login page. We send a reset link to your registered email. The link expires after a set time for security.
- Two-factor authentication
- Your account settings may offer optional two-factor authentication (2FA) for added security. Enable it to require a code from your phone when logging in.
- Login history
- Your account settings show recent login activity. Review this list to spot any unauthorized access. If you see unfamiliar logins, change your password immediately.
- Session timeout
- Your account automatically logs out after a period of inactivity. This protects your account if you leave your device unattended.
Account Preferences and Notifications
Your puncakwd account settings let you control how we communicate with you. You can choose to receive email notifications for withdrawals, deposits, and account changes. You can also opt out of promotional emails while keeping transactional notifications active.
Your account settings include language preferences. We support English and Indonesian across our platform. Select your preferred language, and your account interface updates accordingly. This preference applies to all puncakwd services — Liga 1 markets, live-dealer tables, and account pages.
Account Recovery and Support
If you lose access to your puncakwd account, your account settings provide recovery options. You can reset your password via email, update your phone number if you have access to your registered email, or contact our support team for additional assistance. Our multilingual support team handles account recovery requests during standard business hours.
Account recovery may require identity verification. We ask you to confirm details from your identity document to prove you are the account holder. This process protects your account from unauthorized access. Once verified, we help you regain access and update your contact details if needed.
Your account settings also display our support contact channels. We offer email support and a help center with common questions. Response times vary depending on inquiry volume, but we aim to address account and payment issues within standard service windows. Our support team can help with password resets, payment method updates, verification questions, and account recovery.